Privacy Policy

When you use our platform, we gather different types of information to provide you with quality educational services. Some data comes directly from you through forms and interactions, while other information gets collected automatically through your use of our website. Understanding what we collect helps you make informed decisions about sharing your information.

The information we collect falls into several categories. Personal identification data includes what you provide during registration, while usage data comes from your interaction with our courses and platform features.

Personal Information You Provide

• Account Registration Data: Your name, username, password, and date of birth help us create and maintain your student account. We need this information to verify your identity and provide access to your enrolled courses.
• Educational Background: Information about your previous education, qualifications, and learning goals allows us to recommend suitable courses. This data helps personalize your learning experience and track your academic progress.
• Payment Information: When you purchase courses, we collect billing details and transaction data through secure payment processors. We don't store complete credit card numbers on our servers—only enough information to process refunds if needed.
• Communication Records: Messages you send to instructors, support tickets, and forum posts get stored to maintain continuity in conversations. This includes any files or documents you upload as part of your coursework.

Automatically Collected Information

• Device and Browser Data: We collect technical information like your IP address, browser type, operating system, and device identifiers. These details help us ensure compatibility and troubleshoot technical issues you might encounter.
• Usage Analytics: Course completion rates, video watch time, quiz performance, and page navigation patterns give us insights into how students learn. We analyze this data to improve course structure and identify areas where students commonly struggle.
• Cookies and Tracking Technologies: Small files stored on your device remember your preferences, keep you logged in, and help us understand which features get used most. You can control cookie settings through your browser, though some features may not work properly without them.

Every piece of information we collect serves specific purposes related to delivering and improving our educational services. We don't sell your personal data to third parties or use it for purposes unrelated to your learning experience. Your information stays within the scope of providing quality online education.

Here's what we actually do with your data. From managing your account to improving course content, each use connects directly to making your learning experience better.

• Account Management and Authentication: Your login credentials verify your identity and protect your account from unauthorized access. We use this information to maintain secure access to your courses, certificates, and personal dashboard.
• Course Delivery and Progress Tracking: We record your progress through lessons, assignments, and assessments to show you what you've completed and what comes next. This data generates progress reports and determines when you've met requirements for certificates.
• Personalization and Recommendations: Your learning history and preferences help us suggest relevant courses you might enjoy. We analyze completion patterns and subject interests to tailor the platform experience to your educational goals.
• Communication About Services: We send transactional emails about enrollment confirmations, course updates, and important platform changes. You'll also receive notifications when instructors post new materials or respond to your questions—though you can adjust these preferences in your settings.
• Platform Improvement and Analytics: Aggregated usage data shows us which teaching methods work best and where students need additional support. We study patterns across thousands of users to enhance course quality and develop new features.
• Customer Support: When you contact our support team, we use your account information and communication history to resolve issues efficiently. This includes accessing your enrollment records and technical logs to diagnose problems.

Running a modern online education platform requires working with specialized service providers. These partners handle specific functions like payment processing, video hosting, and analytics. Each partner accesses only the data necessary for their specific role—we don't give them blanket access to everything.

Understanding who else sees your information matters. While we carefully vet our partners and require them to protect your privacy, they operate under their own policies for the data they handle.

Service Categories

• Payment Processors: Financial transaction services handle your billing information when you purchase courses. They collect payment card details, billing addresses, and transaction histories according to financial industry security standards. We receive confirmation of payments but don't see your full card numbers.
• Video Hosting Platforms: Educational video content gets hosted on specialized platforms that track viewing statistics. These services may collect information about your watch patterns, playback quality preferences, and device capabilities to deliver smooth streaming.
• Analytics Services: Third-party analytics tools help us understand how students navigate our platform and which features get used most. They collect anonymous usage patterns, traffic sources, and engagement metrics through cookies and similar technologies.
• Communication Tools: Email delivery services and notification systems process your contact information to send course updates and support messages. They track delivery rates and open rates to help us improve our communications.
• Cloud Infrastructure: Our platform runs on cloud hosting services that store user data securely across distributed servers. These providers maintain the physical security of data centers and ensure reliable access to your courses.

Third-Party Site References

Protecting your information ranks among our highest priorities. We've implemented multiple layers of security—both technical and procedural—to guard against unauthorized access, disclosure, or misuse. While no system can guarantee absolute security, we continuously update our defenses against evolving threats.

Security isn't just about technology. It's also about how our team handles data, who gets access to what, and how we respond when something goes wrong.

Technical Safeguards

• Encryption: Data traveling between your browser and our servers gets encrypted using industry-standard protocols. Sensitive information like passwords gets stored using strong cryptographic hashing, making them unreadable even to our own staff.
• Access Controls: Employee access to user data follows strict need-to-know principles. Only authorized personnel handling specific functions can view relevant information, and all access gets logged for security audits.
• Regular Security Testing: We conduct vulnerability assessments and penetration testing to identify potential weaknesses. Our systems get monitored around the clock for suspicious activity or unauthorized access attempts.

Data Retention

We keep your information only as long as necessary to provide services and meet legal obligations. Active student accounts and their associated data remain accessible while you use our platform. After account closure, we retain certain records for a limited period to handle potential disputes, comply with tax regulations, and maintain academic records.

Legal Basis for Data Processing

User Data Control Rights

You maintain significant control over your personal information. Depending on where you live, privacy laws may grant you specific rights regarding your data. We respect these rights and provide tools to exercise them, even where not strictly required by law.

• Access and Portability: You can request a copy of the personal information we hold about you. We'll provide this data in a structured, commonly used format that you can transfer to another service if desired.
• Correction and Updates: Found outdated information in your profile? You can edit most details directly through your account settings. For data you can't change yourself, contact our support team with correction requests.
• Deletion Rights: You may request deletion of your personal information, subject to certain exceptions. We'll need to retain some records for legal compliance, but we'll remove or anonymize everything else within a reasonable timeframe.
• Processing Restrictions: In certain situations, you can ask us to limit how we use your data. This might apply when you're disputing information accuracy or have objected to processing based on legitimate interests.

Our platform isn't designed for children under 13 years old. We don't knowingly collect information from young children without parental consent. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

For users between 13 and 18, we recommend parental involvement in educational decisions. Parents should review this privacy policy and help young learners understand how their information gets used.

Our services reach students worldwide, which sometimes means your information crosses international borders. Cloud infrastructure and service providers may store or process data in countries with different privacy laws than your own. We take steps to ensure adequate protection regardless of where data physically resides.

When transferring data internationally, we rely on approved mechanisms like standard contractual clauses and adequacy decisions by privacy regulators. These frameworks ensure your information receives protection equivalent to what's required in your home jurisdiction.